Why do employees grumble? Is it the lack of monetary benefit? If you give them a huge salary, does the grumbling stop? Does the murmur end? Do the employees breathe easy when they get a huge sum as payment for their work? There are disgruntled workers even in institutions that offer a hefty package. What then is it that makes workers happy? May be, it is in the way that the workers are treated. May be, it is in the method used to communicate things to them. When the employees know for sure that they are recognized and that their efforts really matter in the institution that they work in, well… that makes all the difference. There is a spring in the steps of the employees as they come beaming out of a meeting after having been patted on the shoulder in an appreciative manner. There is in their outlook, a vision and the determination to accomplish missions in order to achieve that vision. Such visionaries are not born. They are made. They are ordinary men made extra-ordinary by the kindness and magnanimity of the institution’s leaders. People rise to great heights because of the immense faith and trust the authorities place in them. May be, that is why some institutions soar high whereas many flounder and are grounded because of the wrong kinds of missions employed to try to reach their vision.